Covatar Market is a regular marketplace, and we thrive to provide a convenient and familiar customer shopping experience. Think about our marketplace as Amazon but for personalized gifts.

You can explore thousands of products, items, styles, and variations and add them to your cart. When you’re ready to buy, just click on the cart button and start the checkout process. It’s simple as 1, 2, 3.

After you start the checkout process from your page, you’ll need to provide some basic contact information. After you fill all the required fields, you’ll need to choose one of the payment methods available in your country and pay.

We offer a variety of convenient and secure payment methods that you can use for checkout. 

Instant electronic payment methods

Credit and debit cards: VISA, Master Card, AMEX, Discover, JCB, ELOOne-click EXPRESS payment options: Apple Pay, Google Pay, Shop Pay & Facebook PayPayPal Express CheckoutAmazon PayAliPay Direct PaymentsCryptocurrency via CoinPayments.net

Instant financing options

We also offer 0%* financing options in equal installments via ShopPay and Klarna. With these options, you can get unique personalized gifts now and pay for them later. 

* Financing is only available to US customers. Annual Percentage Rate (APR) depends on your personal financial history, credit score, and other factors. We strongly recommend thinking twice before purchasing any items via financing.  Please refer to the general terms and conditions of ShopPay and Klarna.

Manual payment methods

We also offer manual payment methods. It’s especially convenient for customers who want to purchase our gift products for business or have limited access to primary electronic payment methods.

Bank Direct Deposit.When you choose this payment method, you can wire Covatar Inc with the total amount charged. We will provide you with our bank information so you will know where to deposit your payment.  It usually takes three (3) banking days before the funds appear in our account. We’ll proceed to the questionnaire step and gather information for your order after it has been processed and cleared.Money Order.When you choose this method, you’ll need to send the money order to the following mailing address:

Covatar Inc.

ATTN: Money Order

2244 Oak Grove Rd #30306, Walnut Creek, CA 94598

Answer Content

The California Sales Tax is automatically applied to your order and is always reflected at the checkout page in the price breakdown section.

If you have a discount or voucher code, you can apply it to your order in your cart or during the checkout. You can use this code for most of the products on our marketplace.

Please note that specific terms and conditions apply:

Covatar Market reserves to cancel vouchers and discounts at any time without prior notice. We do not take responsibility for any unsanctioned discounts given to you from another party without our prior written approval.

Most likely, your discount code has expired. If you believe that this is a mistake, please contact our customer service team at help@covatar.com. We’ll be happy to take a deeper look into your problem and help you.

Artists love tips because it adds to their total income. All tips go to our artists. If you’d like to tip your artist, there are two (2) options to do this:

In advance during the checkout process.You can choose between the following options: 10%, 15%, and 20%

After receiving a digital version of your portrait via email, we’ll include a link to the tipping page in the email.

The pricing depends on many factors, and we always show it upfront on the product pages. Please note that these prices don’t include any potential discounts, shipping fees, or sales tax.

We set the United States Dollar (USD) as a default currency on our website. If you live in another country, additional currency conversion fees may apply, and charges may apply by your issuing bank. Please consult with your bank or payment source issuer about exchange rates and conversion fees.

The artworks we produce are incredibly affordable and not intended for business, commercial, or reselling activities. By default, every graphic design product on our marketplaces comes with a personal license. We would like to be clear that you can only utilize artwork obtained from Covatar Market for personal use, including a Personal license. 

We advise against harmful practices that involve obtaining materials from creators for personal use to get lower prices and then repurpose the same for business activities or by gaining direct profit. 

We follow widely established ethics and never allow the usage of affordable art to generate profit and personal/business gains. 

We sincerely ask our customers to respect the hard work of our creative team and artist and use the graphic materials according to the usage tier they paid the money for. Part of the proceedings from the license sales go directly to the artists.

You can use our artworks for Business, Commercial, or Reselling purposes by obtaining a correct license from us with an additional fee that must be paid in full before you start using the artwork for your specific needs. 

If you want to learn more about licensing, please contact us at help@covatar.com. We’ll be happy to assist you with choosing a suitable license for your case.

We offer refunds on open orders without submitted questionnaires and only within a 24 hours window after submitting the questionnaire and reference photos.

We don’t offer refunds on creating artworks due to the nature of the product - it’s made to order. But we’re always happy to help you adjust the artwork, and for portraits, we will ensure that all characters look like themselves.

We offer a wide range of portraits and artworks made for you. You can create unique hand-drawn artworks for individuals and couples, small and large families, big groups of friends, co-workers, kids. You can also get amazing portraits with you and your pets or simply standalone pet portraits. Please explore our catalog to see all products and services we offer on our marketplace.

At Covatar, we always create a bust portrait by default (upper part of the body). It helps us to optimize the price and make it affordable for you as a customer. 

We also offer a full-body portrait option. You can choose it on eligible products by using a switch above the “Add to cart” button. It’s located near the service package switches. If you want to get a full-body portrait, just switch it to the full-body mode. Remember that all full-body portraits come in the rectangular (16:9) format. Please let us know in advance if you need to make it in the square (1:1) format. 

Please be aware that the total cost of your future portrait will significantly increase as full-body portraits are more challenging to create. This includes human anatomy, additional details, and twice more space to draw and fill with beautiful things. Full-body portraits typically take about 2-3 longer than regular ones to create.

Yes! You definitely can. After you receive your order, you’ll be able to get back to us for printing services. We’ll be happy to assist you in getting your digital portrait and artwork printed on 100+ unique home decor, apparel, souvenir items. 

With us, you can safely get your product shipped to over 160 countries around the world via USPS, DHL, UPS, or FedEx. You can explore the catalog of our printing products here and get some inspiration.

Delivery timelines depend on many different factors: seasonality, product type, the service package, number of people, add-ons, revisions, printing and handling, shipping, and delivery. 

Please check the estimated delivery dates under the “Add to cart” button on the product page. We also list the actual delivery guide for each product type (digital or physical products) in the “Delivery Time” tab on the product page.

If you have any questions regarding delivery times, please contact our support team.

Before adding the product to your cart, on the product page, just click on the special fields related to the number of humans or pets that you want to add to your portrait. Please choose the specific number of people and pets you would like to add to your future digital portrait. Then add the product to your cart.

By default, we set the Standard service package for digital portraits in a specific graphic style made by a particular artist from our team. You can switch to the Premium package right on the product page before adding it to the cart.

You can also upgrade to the Premium package after the purchase. Please note that we do not offer a downgrade option from Premium to Standard due to the nature of our creative process for Premium package orders.

Yes, you can! We create truly unique and fully customizable artworks so we can manipulate them in many exciting different ways. If you want to receive different versions of your portrait after the delivery, just contact our customer service team with details. Such changes are always subject to additional charges because our team will be taking time to implement these edits. 

If you want to split your group portrait into individual portraits, we’ll be happy to do it for you. Please shoot us an email at help@covatar.com with details. Such changes are subject to additional charges, and we’ll be charging on a per-person basis.

If you want to get a portrait in a specific style, please explore the catalog of our artists and styles here.

The digital version of your portrait includes a digital file in *.PNG format. Each portrait is made in raster, but we also offer vectorizing services for an additional fee. 

You can request digital artwork in high resolution for a fee. And these are reviewed on a case-to-case basis. Contact us at help@covatar.com with your detailed request, and our team will be happy to assist you.

NFT avatar by Covatar is a hand-drawn illustration made exclusively to order. You can customize it with details, custom backgrounds, unique skins, and more.

The most important part is that an NFT avatar created for you will be minted to you via Opensea and registered on the blockchain. This way you'll be able to verify and proof your ownership as well as transfer it to another person or resell on the Opensea.io marketplace in the future.

When you purchase a Covatar NFT, you'll be able to choose between 2 packages: Standard and Premium.

Each package includes different features, scope of work as well as different delivery timelines. You can learn more about the packages here.

Currently, we only offer minting via Opensea.io. Please follow our news for further updates and additional platforms added.

Minting is the most important part because it confirms your NFT license. To be treated as NFT, every artwork purchased via Covatar must be minted to your wallet on the Opensea.io platform from our official account. NFT license will not be active if a Covatar artwork was minted from any other account. Minting a Covatar artwork without a written approval from the Covatar NFT team is not allowed and is treated as copyright violation.

Each initially created Covatar NFT avatar includes an NFT license for this specific picture. Learn more about licensing options here.

We process crypto-payments using Coinbase Commerce. If you want to pay with cryptocurrency, just simply proceed to checkout. Do not use Express Checkout options.

Submit contact information for your order, choose shipping method if applicable, and click on Coinbase Commerce as your payment method. After clicking “Complete order”, you will be redirected to Coinbase Commerce to complete your purchase securely.

Please follow these instructions here.

NFT Covatars are digital avatars purchased from covatar.com and were minted from the Official account of Covatar on Opensea.io. Custom NFT collection is a white-label service that we offer to our customer. Within this service we create complex NFT collections that require more research, preparation, and other activities. This is not limited to avatar creation and can include animation services, character development and more.

When the initial NFT Covatar has been created, you can come back to us and request alternative backgrounds, skins, colors, custom animation, and more for an additional fee. Please note, each new alteration of your NFT Covatar will be minted separately and will require an additional fee for each variant.

NFT license doesn’t allow you to use the image for commercial purposes. If you want to use image for commercial activities, please reach out to us via email at help@covatar.com to learn more and obtain the commercial use license.

Yes, we can. Although it’s not included in the packages. If you’d like to learn more about custom NFT creation and character development services, please reach out to us via email at sales@covatar.com

For products purchased under the Basic and Standard package, we do not offer the ability to see the version before it’s ready. This helps us reduce portraits’ costs and keep the prices reasonable and affordable for you as a customer.

Although, if you want to approve preliminary results, designs, and concepts, we strongly recommend purchasing a portrait with a Premium package included. You can also upgrade from the Basic and Standard package to Premium within a certain amount of time after submitting the questionnaire with references photos.

Changing artists after submitting a questionnaire can only be done under certain conditions and depends on the service package and add-ons you purchased during the checkout process.

For Basic package: You’ll need to upgrade to the Standard or Premium package within the first 72 hours to choose a specific style and artist. You are subjected to additional charges when you change artists after this deadline.

For Standard package: You can change an artist for the first 24 hours after submitting the questionnaire and reference photos for free. Afterward, changing an artist will be subject to additional charges.

For Premium package or orders with the EXPERIENCE bundle: When you purchase this package, we do not allow the changing of the artist as we are working on the sketch version right away to deliver it to you on time for your approval. Changing an artist is subject to additional charges and can cause delays in the production process.

Changing an artist or style after the portrait is ready: We do not allow such options due to the nature of our product (it’s made to order and by hand). In this case, you’ll need to purchase another artwork with the correct style. We do not offer or apply any credits or vouchers in such cases, but you can use publicly available special offers and discounts.

No. Only the digital version of the portrait is included in this product.

We’re a digital-first company and give our customers the flexibility of purchasing a digital version of our products. This gives you the flexibility to choose your printing provider, using or sending it virtually to your friends, family, and loved ones.

If you want your artwork printed right away, you can order physical print-on-demand products from our gift marketplace. We offer over a hundred unique items for you to get your artwork printed on. Our team tests each item for quality, then we print it for you and shipped globally to over 160+ countries. To customers from the United States, we offer free delivery for print-on-demand orders from $100.

Please note that some edits & revisions might be subject to additional charges. For example, if you didn’t clarify specific information in the questionnaire or want to get the work done, that is outside the scope of the service package you purchased. Another example would be providing us initially with old, low-quality, and outdated photos that don’t match our guidelines or incorrect information (e.g., names, text for calligraphy services, and so on).

We always include the edits related to the resemblance in every package. Our goal is to make sure that people drawn in artworks look like themselves. Please note that we expect you to follow our current revisions request guide, elaborate on details, and collaborate with us. We reserve the right to refuse service to rude and uncollaborative customers. The creative process is always a two-way communication process, and we always make sure to provide you with all essential information and help you, but we can not read peoples’ minds. :)

If you’d like to get portraits for your corporate event, please contact us with details at sales@covatar.com or schedule a free consultation with our representative here. 

We help hundreds of business clients, non-profits, and government agencies with custom & unique gifting projects for their employees, team members, business partners, conferences guests, and more.

Yes! We do. Please contact us at sales@covatar.com with details of your project, a short description of your needs, or a list of ideas. We’ll be happy to help you!

We’re happy to partner with retailers and can offer tons of unique items for dropshipping as a supplier. Please contact us at sales@covatar.com to discuss this opportunity.

Let’s do this! We’re working with many brick-and-mortar stores, restaurants, coffee shops, book stores, and other retail locations and offer our products there. Contact us at sales@covatar.com. Let’s discuss the terms and ideas of implementing our unique gifts to the list of your offerings.

We never sell your personal information to anybody. We don’t want this done to us, so we never do this to others. 

On top of that, we have a lot of standard operating procedures that we use to ensure that only specific people have access to the sensitive information you provide us with.

Covatar Market focuses exclusively on providing individual consumers with unique gifting experiences high-quality personalized gifting products. 

If you need help with custom graphic design, creative or illustration services for you or your business - this would be relatable to the service that we provide under our Sketchy Digital studio. Sketchy Digital is a graphic design studio that helps small/medium businesses and large corporations with creative, high-quality design solutions and projects.

It can be anything from a custom comic or illustration for a website to complex visual content marketing projects and execution. We also help with visual strategy, branding, logo design, guidelines creation, and more. Check out the Sketchy Digital official website.

If you’d like to discuss your custom project, feel free to schedule a free 30-minute consultation in our calendar. One of our team members will be happy to give you advice (free of charge) and discuss your ideas.

You can also shoot an email directly to sales@sketchy.digital with details about your upcoming project.

Yup! We also run Merchandice, where we help content creators, non-profits, businesses, and entrepreneurs like you to create amazing prints for their dropshipping business. On top of that, we help with the store setup and day-to-day operations. We’re good at that. 

We’ve been working with hundreds of content creators, business owners, entrepreneurs, and organizations and helped them create unique digital prints for their collections, establish additional sources of income, and manage their day-to-day operations.

If you’re ready to discuss your project, please schedule a free initial consultation here or shoot us an email at sales@covatar.com.

We love our partners, and we love to establish more partnerships to collaborate with businesses and like-minded people to achieve our greater mission of empowering artists around the world while giving regular folks access to high-quality creative graphic design and illustration. 

If you’d like to chat with us about partnership opportunities, please email us atpartner@covatar.com. We’re excited to discover what we can do together!

Yup! We do :) We’ve partnered with amazing content creators and helped them establish their online business, boost connections with their fans and create unique merchandise and swag. 

We do all of that while taking all the financial and commercial risks ourselves to ensure that content creators won’t have to choose between paying the rent and investing in their side income. We are content creators ourselves, and we know the struggle.

You can learn more about the program and check the eligibility requirements here. If you think you’re an excellent fit for our program, feel free to send us an application from this page!

Please be aware that due to the high volume of applicants to the program, we take some time to review each application thoroughly, and it takes us some time to get back to you with information about the next steps.