Knowledge base

How do I order products at shop.covatar.com?

Print-on-demand Services
When you receive the digital version of your portrait in your email, you’ll also find a link to your pre-generated products to preview. This link will be accessible for 72 hours.

In order to purchase products from shop.covatar.com, just follow a few simple steps:
  1. Choose the product, specific size, color, or other options.
  2. Add it to the cart. You can continue shopping and add more products.
  3. As soon as you’re ready, click on the cart button located in the top right corner of the page and proceed to checkout.
  4. Add contact information, your shipping address, or use fast checkout options: shopPay, Google Pay, Apple Pay, or PayPal.
  5. If you’re using a debit or credit card, submit your card details and choose a shipping option.

SAVE: We offer free delivery for orders over $100.
As soon as you purchase a Covatar souvenir, you’ll receive a confirmation email for the order. Your order will be automatically sent to production, and once completed, you’ll receive an email containing a tracking number. If you’d like to learn more about delivery time frames, please read this article: http://help.covatar.com/en/articles/4817408-how-do-i-get-my-covatar-printed-and-when-can-i-expect-the-physical-product-to-be-delivered
Cancellation and return policy: as soon as an order is submitted, no changes or modifications can be made. Cancellations and refunds are not available due to the custom nature of Covatar’s hand-drawn artwork.