Delivery & Return

Our standard delivery time for digital portraits depends on the type of package you choose during the purchase process:

  • Premium: 7 calendar days if we receive feedback & approval for each step on time
  • Standard: 14 calendar days
  • Basic: 21 calendar days

FAST DELIVERY OPTIONS ARE AVAILABLE

If you’re short on time and need to get your gift as soon as possible, we can help you with your gift & deliver it faster. For your convenience, we offer three (3) expedited delivery options. 

Important tip! If you’re short on time, we strongly suggest purchasing a gift card from the Covatar Market. We offer a variety of gift cards and certificates that will fit any budget. Your recipients will be able to redeem them on a product of their choice from our marketplace, and our customer success managers will be happy to guide them through the process.

You can see all the Gift Card options here. 

If you’d like to do everything yourself, please read this quick guide to the expedited delivery bundles below. We offer a variety of flexible options to you.

 

  • Timelines: 7 calendar days from submitting the questionnaire with reference photos
  • An additional fee is $40/portrait.
  • Perfect for portraits purchased within the Basic and Standard packages
  • Special conditions on a number of characters in the same portrait: 
    • Up to 7 characters: $40 regular fee
    • From 8 to 15 characters: $100/portrait fee
    • From 15 to 25 characters: $200/portrait fee
    • From 26 to 40 characters: $400/portrait fee
  • How to add this bundle to your order:
    • Add the following add-on product to your cart. If you purchase several portraits and want to apply the expedited delivery to all of them, you need to buy the add-ons for each of them.

 

  • Timelines: 2 business days from the moment of submitting the questionnaire with reference photos. Special conditions apply. Please check them below.
  • The regular fee is $70/portrait.
  • Perfect for portraits purchased within the Basic and Standard packages
  • If your portrait has the Premium package included, we’ll still go through the whole approval process. Still, we expect you to communicate with us fast and efficiently to deliver the order on time. Please see the terms of the EXPRESS delivery bundle for the Premium package portraits here.
  • Special conditions on a number of characters in the same portrait: 
    • Up to 4 characters: $70 regular fee, two (2) business day delivery
    • From 5 to 8 characters: $180/portrait increased fee, four (4)  business days delivery
    • More than nine (9) characters: the EXPRESS delivery bundle is not available.
  • How to add this bundle to your order:
    • Add the following add-on product to your cart. If you purchase several portraits and want to apply the expedited delivery to all of them, you need to buy the add-ons for each of them.

 

  • Timelines: 36 hours from the moment of submitting the questionnaire with reference photos
  • The additional fee is $200/portrait.
  • Perfect for portraits purchased within the Basic and Standard packages
  • Not available for the Premium package portraits.
  • Special conditions on a number of characters in the same portrait: 
    • Up to 3 characters: $200 regular fee, 36-hour delivery
    • From 4 to 7 characters: $400/portrait increased fee, 48-hour delivery
    • More than nine (9) characters: the LIGHTNING delivery bundle is not available.
  • How to add this bundle to your order:
    • Add the following add-on product to your cart. If you purchase several portraits and want to apply the expedited delivery to all of them, you need to buy the add-ons for each of them.

Important information about timelines for revisions and printing services

 

Please reserve 2-4 calendar days to provide you with necessary edits after receiving a portrait. Each edit request cycle takes up to 2 calendar days. We usually do our best to provide our customers with the revised version as soon as we can, but please allow our team to take some time to make them. 

 

If you plan to purchase a printed version of a portrait or print it yourself, including the fulfillment and shipping time on top of our production timeline for the digital version of your portrait:

 

  • If you plan to print it yourself, please consult with your printing provider.
  • If you plan to use our high-quality print-on-demand services, please add at least seven (7) calendar days that shipping and handling can take. Delivery time for physical products depends on various factors: seasonality, final destination, the correctness of provided shipping information, and more.

 

If you have any questions, please feel free to contact us via one of the following methods & we’ll get back to you as soon as possible:

 

  1. Send an email with your questions to help@covatar.com
  2. Leave a text message or voicemail at +1 (212) 452-5656
  3. Send us a quick message via chat located at the bottom right corner of this page

Schedule a free 15-minute consultation with one of our team members here.